F.A.Q.
Payments
Payment is due at time of sale. We accept PayPal & Credit Cards.
Shipping
We send all items USPS First-Class Package Service. We guarantee delivery in 15 days or less from the payment date for the United States. International orders may take longer. Most orders ship out between 3-5 business days after payment has cleared. You will receive the tracking number as soon as your order is shipped.
Refunds and Exchanges
· Returns are accepted only if you contact us and ship the merchandise back within 7 days from the delivery date. Send Returns to: Wild Threadz - PO Box 11 - Glade Hill, VA 24092
· Exchanges are accepted only if you contact us and ship the merchandise back within 14 days from the delivery date.
· In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded 100%.
· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund.
· You can exchange the item for something else of the same value, if the desired item is more expensive, you must pay the difference
· We will pay the cost of the return shipping only if you received a wrong or damaged item. If you simply do not like the item or wish to return for any other reason, you must cover the return shipping expenses.
· If your order was shipped incomplete by mistake, please contact us and we will send the missing items ASAP.
· If your item arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift.
Additional Policies and FAQs
Please remember that customer satisfaction is our main goal and we will do anything possible to make you a happy customer.